You will find all frequently asked questions here

You will find the answers to the most common questions about credit, leasing, and financing in our FAQs. 

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General FAQs

Change of adress in Switzerland

The best way to notify us of your change of address is by telephone at 0800 40 40 42 or by sending a letter with an original signature to the following address: BANK-now Ltd., P.O. Box, CH-8810 Horgen.

Note: Please state your old and new address with start date and, if possible, also your contract number.

 

Moving abroad

If you move abroad, you must settle any remaining debt in full in addition to notifying us of your change of address. You can contact us by phone at +41 58 900 51 66 if you have any questions about moving abroad.

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As of July 1, 2016, the maximum interest rate was reduced to 10%. To receive an interest rate reduction on an existing contract, a new application must be submitted. You can apply for a new one directly via our online form or by calling 0800 40 40 42. 

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BANK-now is subject to bank client confidentiality and may only provide information to third parties with a personally signed power of attorney. 

BANK-now power of attorney form 
To apply for power of attorney for a third party, you need a power of attorney form from BANK-now. Contact us by telephone at 0800 40 40 42 and we will send you the form.
Please complete the power of attorney form in full and return the signed form to us at: BANK-now Ltd., P.O. Box, CH-8810 Horgen.
 

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Do you have any questions or would you like more information about your loan?
Call us on the free service hotline 0800 40 40 42 from 08:00 to 18:00, or use the contact form
to arrange a personal consultation. For questions about leasing, please use the free service hotline 0800 40 40 43.

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You can send your documents to info@bank-now.ch.

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If you are unable to pay the loan installment, please contact us by telephone as soon as possible. Depending on the loan agreement, we can look at some options for you, such as a repayment holiday or a deferral of payment.

Please do not hesitate to contact us by telephone at 0800 40 40 42.

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As a loan provider, we have a great responsibility toward you and society. We rise to this responsibility by valuing personal consultations, so that we can address your needs and options and resolve any uncertainties. We take our time to answer your questions and explain possible risks in advance. The thorough credit or solvency check we carry out when you apply (within the scope of the Swiss Consumer Credit Act, CCA) ensures that you can afford the loan. It is therefore entirely in your interest for the credit approval process to be handled with care.
(Information leaflet from the KFS [Swiss Consumer Finance Association] on responsible lending and possible risks in the event of misfortune for the borrower)

 

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The ZEK is an information center for the personal loan, leasing, and credit business. The ZEK database stores information on the borrower (e.g. name, date of birth, marital status) as well as information on credit applications and credit agreements. Only ZEK members have access to the ZEK data.

However, you can request an extract of your personal information free of charge if you want to know what information is stored about you by the ZEK. You can find out how to do this on the ZEK website (www.zek.ch) under "Einträge zu meiner Person" [Entries about me].

It is also possible to delete an entry if it is incorrect. You can find further information about this under "Löschung falscher Daten" [Deletion of incorrect information] on the ZEK website (www.zek.ch)

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If you change your name, please send us a copy of your new ID or passport and official confirmation (marriage certificate, divorce decree, etc.), preferably in writing, by mail to the following address: BANK-now Ltd., P.O. Box, CH-8810 Horgen.

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You can apply for a loan online at bank-now.ch. If you have any questions about the application process, we will also be happy to advise you in person at a local BANK-now branch, via live chat, or by telephone at 0800 40 40 42.

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With a LEASE-now leasing product, you pay a monthly installment to use the vehicle over the term of the agreement, similar to paying rent for an apartment, but BANK-now remains the sole owner of the vehicle. The monthly installment is calculated based on the cash purchase price, the number of kilometers driven annually, the lease duration, the lease interest rate, and the relevant residual value. At the end of the agreement, you can return the vehicle to your dealer.

 

With a CREDIT-now credit product, you get a loan to buy the vehicle from a supplier and pay the full cash purchase price. In principle the supplier does not take the vehicle back at the end of the contractual period as you are the owner. This means that you are free to sell the vehicle at any time.


This is not an exhaustive overview of the differences. If you have any further questions, please do not hesitate to contact us by phone at 0800 40 40 42.

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You will receive the QR-bills from us at the beginning of the loan agreement for the current year and annually thereafter. You can pay the installments either via e-banking or standing order (both free of charge) or by mail (subject to postal charges). If you decide to pay by standing order, you can ask us to stop sending any further QR-bills.

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Yes, BANK-now, like every bank and investment firm in Switzerland, is obliged to sign the self-regulation "Agreement between esisuisse and its members".
Customers' deposits are therefore protected up to the maximum amount of CHF 100'000 per customer. Cash bonds deposited in the name of the depositor with the issuing bank are also considered deposits. You will find more detailed information on deposit protection below.
Deposit protection is changing from 1 January 2023 for accounts held at banks for specific customers.

What is deposit insurance?
Deposits at Bank-now AG are covered by the deposit insurance scheme.            
In the event of a bank’s bankruptcy, the deposit insurance scheme protects client deposits against loss up to the amount of CHF 100'000 (laid down by law).
If a client has multiple accounts at the same bank, the credit balances are added together, with a maximum amount of CHF 100'000 covered.

What is changing for joint accounts?
If several persons own an account together, this group is treated as an individual, separate client when it comes to protection. If this group holds multiple accounts, these are added together.
The balance for the group is protected up to a total of CHF 100'000.
As an example, groups might comprise spouses, simple partnerships, communities of heirs or condominium associations.
If individuals in such a group have their own separate client relationship with the bank, a balance of up to CHF 100'000 is also protected for this separate client relationship.
Until 31 December 2022, the group’s balance is divided among the individuals in the group, the split amount then added together with claims from individuals’ own separate client relationship and the protection capped at CHF 100'000 per person.

What is changing for financial intermediaries?
«Financial intermediaries» are no longer protected (no protection and no privileged treatment of deposits in case of bankruptcy). As an example, these include other banks, securities firms and insurance providers.

Where is the protection of bank deposits regulated in law?
The legal provisions for deposit protection can be found in Articles 36a to 37jbis of the amended  Banking Act and in Articles 42a to 44a of the amended Banking Ordinance. Although we have every intention of avoiding contradictions, please note that the legal provisions are authoritative and this client notice, which is not legally binding, is not authoritative.

You can find more information about the deposit insurance on the website
https://www.esisuisse.ch/en.

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The effective interest rate is calculated based on creditworthiness and shared with the borrower after the application is reviewed.

Creditworthiness describes the ability of a person to repay the debt they take on. A leasing or credit client's creditworthiness indicates the likelihood that the client will be able to make the required repayments. Solvency is assessed within the scope of the Swiss Consumer Credit Act (CCA). In addition to solvency, the check also covers creditworthiness, which serves to assess whether the client is trustworthy based on their credit history.
 

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Yes. Following a transitional period that ends in September 2022, the QR-bills will replace all the existing red or orange payment slips. The standing order will therefore need to be changed to the new IBAN-QR.

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FAQs on the topic of credit

By law, a loan cannot be paid out until after a 14-day waiting period in Switzerland. Thanks to the repayment option included in the CREDIT-now security package, you have a further ten days after the loan has been paid out to back out of the agreement. You can repay your loan in these ten days without any costs or fees. All you need to do is call 0800 40 40 42.

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In order to process your credit application, we need the following documents:

  • A copy of your official form of ID (passport, identity card, driver's license, or foreigner's ID card [front and back]).
  • A copy of a proof of income in the form of pay slips for the past three months.

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You will receive the required payment slips from BANK-now free of charge automatically by mail in October. There is a processing fee of CHF 30 for subsequent orders. You can use the contact form to order additional payment slips.

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You will receive the required interest certificate from BANK-now free of charge automatically by mail at the start of each year. There is a processing fee of CHF 30 for subsequent orders. You can use the contact form to order an interest certificate.

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It is possible to repay/transfer loans and credit card debt. Use our online application or submit the contact form to arrange a personal consultation.

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You can increase your existing loan at any time during the term of the agreement. The existing credit agreement is redeemed and replaced by a new credit agreement. The relevant conditions (positive credit check in terms of the affordability of the loan) must be met for the loan to be increased. Please use our online application.

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All agreements include the option of setting a reminder stop. This means you pause for one month and then pay two installments at the end of the following month (see security package). With certain loan agreements (CREDIT-now, excluding loans granted as part of the millions promotion), you have the option of postponing two installments free of charge during the term of the agreement. This means that you can suspend the installment payment in your preferred month. The agreement is extended by one month as a result. If your agreement includes this option and you would like to take advantage of it, call us at least five days before the end of the month.
If your loan agreement does not include an option for payment deferral, you still have the option of a postponement. Deferral of payment costs CHF 50 and interest on arrears will be charged until repayment. It is important to note that the term of the agreement is not extended. This means that you would need to pay the outstanding installment within the remaining term, but at the latest together with the last installment.
You can use the contact form to request installment postponement and deferral of payment.

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If you have a loan with BANK-now and become unemployed, call us immediately at 0800 40 40 42. We will report the claim to the insurance company so that they can review your case. We will also discuss the next steps with you.

Please note that all claims in connection with insurance benefits are made directly to the insurance company and not to BANK-now and that, despite the occurrence of the insured event you remain obligated to pay the monthly installments in accordance with the contractual provisions until the insurance company effectively takes over payment of the installments. The occurrence of the insured event does not affect the contractual obligations under the loan agreement.

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The review of the application and the response are generally carried out within 24 hours, provided all necessary documents (copy of ID, salary statements, etc.) have been submitted. In the event of a positive decision, this will be followed by the delivery of the offer and agreement forms via mail or email. The loan is paid out as soon as you return the signed loan agreement to us and after the statutory waiting period of 14 days. We will transfer the desired loan amount directly into your account. 

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You can use the contact form to order an account statement. There is a processing fee of CHF 30 when ordering an account statement.

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It is possible to pay a higher amount than the defined installment in order to repay the loan early; you may do so at any time without incurring any financial penalties. Your loan interest will be calculated on the outstanding loan balance in each case. 

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The interest paid can usually be deducted from taxable income. The interest certificate, which is sent by mail each January, can be enclosed with the tax return.

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The agreement will specify when the first installment is due. As a general rule, if the disbursement takes place before the 15th of the month, then the first installment is due the same month; otherwise, it is due the following month. 
At BANK-now, you pay the respective loan installments at the end of a month at the latest. In the event of late payment, interest on arrears will accrue, as will reminder fees.

 

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Bearing a few principles in mind will help you choose the right loan for your financial circumstances.

  • Prepare an overview of your total income and outgoings.
  • Create your personal monthly budget with all regular expenses.
  • Make provision for unforeseen expenses such as repairs, dental bills, etc.
  • Make use of standing orders and direct debits.
  • Do not make purchases spontaneously and without critically reviewing them.
  • Do not buy anything that you could not save up for yourself during the term of the loan.
  • Choose the right form of financing and get advice.

Be aware that taking out a personal loan can lead to financial problems if your income/expenditure situation changes for the worse after taking out the loan due to unexpected events such as divorce, separation, loss of job, illness, disability, etc.

See also www.vskf.org and www.leasingverband.ch

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As of July 1, 2016, the maximum interest rate was reduced to 10%. To receive an interest rate reduction on an existing contract, a new application must be submitted. You can apply for a new one directly via our online form or by calling 0800 40 40 42. 

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As a loan provider, we have a great responsibility toward you and society. We rise to this responsibility by valuing personal consultations, so that we can address your needs and options and resolve any uncertainties. We take our time to answer your questions and explain possible risks in advance. The thorough credit or solvency check we carry out when you apply (within the scope of the Swiss Consumer Credit Act, CCA) ensures that you can afford the loan. It is therefore entirely in your interest for the credit approval process to be handled with care.
(Information leaflet from the KFS [Swiss Consumer Finance Association] on responsible lending and possible risks in the event of misfortune for the borrower)

 

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The ZEK is an information center for the personal loan, leasing, and credit business. The ZEK database stores information on the borrower (e.g. name, date of birth, marital status) as well as information on credit applications and credit agreements. Only ZEK members have access to the ZEK data.

However, you can request an extract of your personal information free of charge if you want to know what information is stored about you by the ZEK. You can find out how to do this on the ZEK website (www.zek.ch) under "Einträge zu meiner Person" [Entries about me].

It is also possible to delete an entry if it is incorrect. You can find further information about this under "Löschung falscher Daten" [Deletion of incorrect information] on the ZEK website (www.zek.ch)

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With a LEASE-now leasing product, you pay a monthly installment to use the vehicle over the term of the agreement, similar to paying rent for an apartment, but BANK-now remains the sole owner of the vehicle. The monthly installment is calculated based on the cash purchase price, the number of kilometers driven annually, the lease duration, the lease interest rate, and the relevant residual value. At the end of the agreement, you can return the vehicle to your dealer.

 

With a CREDIT-now credit product, you get a loan to buy the vehicle from a supplier and pay the full cash purchase price. In principle the supplier does not take the vehicle back at the end of the contractual period as you are the owner. This means that you are free to sell the vehicle at any time.


This is not an exhaustive overview of the differences. If you have any further questions, please do not hesitate to contact us by phone at 0800 40 40 42.

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Loan installments are already insured free of charge in the event of death with all financing solutions from CREDIT-now. In addition, interest and installment payments can be insured against involuntary unemployment and incapacity to work for a fee. Detailed information can be found in the general contractual terms and conditions in the event of death and the general insurance terms and conditions in the event of incapacity to work and involuntary unemployment. We would be happy to answer any questions and clarify any uncertainties you may have via telephone at 0800 40 40 42.

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Loans can be approved for people who meet the following criteria:

  • Permanently resident in Switzerland.
  • Has Swiss citizenship or a permanent residence card (B, C, G, L).
  • At least 20 years old when the loan agreement is concluded and not older than 70 years at the end of the term.
  • Has a regular income and adequate budget surplus.
  • Has no more than one debt enforcement on record.
  • Is in a position financially to repay the loan.

In accordance with the Swiss Consumer Credit Act (CCA), credit approval is generally granted only after a solvency check has been completed and is prohibited if it would lead to excessive debt (Art. 3 of the Swiss Federal Act against Unfair Competition, UWG).

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FAQs on the topic of leasing

In most cases, a lease agreement can be renewed at attractive conditions. Contact BANK-now at 0800 40 40 43 before renewing your agreement to review your options.

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With LEASE-now and CREDIT-now, we offer you financing solutions for new or used passenger cars, caravans, light commercial vehicles up to 3.5 metric tons, and motorcycles of all makes and models.

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Bearing a few principles in mind will help you choose the right loan for your financial circumstances.

  • Prepare an overview of your total income and outgoings.
  • Create your personal monthly budget with all regular expenses.
  • Make provision for unforeseen expenses such as repairs, dental bills, etc.
  • Make use of standing orders and direct debits.
  • Do not make purchases spontaneously and without critically reviewing them.
  • Do not buy anything that you could not save up for yourself during the term of the loan.
  • Choose the right form of financing and get advice.

Be aware that taking out a personal loan can lead to financial problems if your income/expenditure situation changes for the worse after taking out the loan due to unexpected events such as divorce, separation, loss of job, illness, disability, etc.

See also www.vskf.org and www.leasingverband.ch

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The lease payment amount depends on the purchase price, agreement term (the longer the term, the smaller the payment), leasing interest rate, residual value, and initial down payment.

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Leasing is a modern, contemporary form of financing. More than half of new cars are now being financed through leasing arrangements. Leasing is similar to renting and can be used for both new and used vehicles. Leasing means using something without owning it. The lessee is solely responsible for the maintenance and repair of the vehicle.

 

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LEASE-now is especially suitable for financing new vehicles and younger used vehicles, as both the vehicle age and the maximum mileage at the end of the agreement are limited.

Financing with CREDIT-now is the recommended option for financing older used cars– and there is a particularly attractive interest rate if you are a homeowner.

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The ZEK is an information center for the personal loan, leasing, and credit business. The ZEK database stores information on the borrower (e.g. name, date of birth, marital status) as well as information on credit applications and credit agreements. Only ZEK members have access to the ZEK data.

However, you can request an extract of your personal information free of charge if you want to know what information is stored about you by the ZEK. You can find out how to do this on the ZEK website (www.zek.ch) under "Einträge zu meiner Person" [Entries about me].

It is also possible to delete an entry if it is incorrect. You can find further information about this under "Löschung falscher Daten" [Deletion of incorrect information] on the ZEK website (www.zek.ch)

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With a LEASE-now leasing product, you pay a monthly installment to use the vehicle over the term of the agreement, similar to paying rent for an apartment, but BANK-now remains the sole owner of the vehicle. The monthly installment is calculated based on the cash purchase price, the number of kilometers driven annually, the lease duration, the lease interest rate, and the relevant residual value. At the end of the agreement, you can return the vehicle to your dealer.

 

With a CREDIT-now credit product, you get a loan to buy the vehicle from a supplier and pay the full cash purchase price. In principle the supplier does not take the vehicle back at the end of the contractual period as you are the owner. This means that you are free to sell the vehicle at any time.


This is not an exhaustive overview of the differences. If you have any further questions, please do not hesitate to contact us by phone at 0800 40 40 42.

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With every lease agreement, you must take out full accidental damage insurance for your vehicle at your own cost. In the case of loan products, you are free to make your own decision regarding vehicle insurance. However, we definitely recommend that you review insurance options with your insurance advisor.

Read  here how you can protect yourself against risks with our leasing insurance.

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In the event of the total loss or the theft of your leased vehicle, please notify us immediately by calling 0800 40 40 43. Your lease agreement will then be terminated. A final invoice will follow in accordance with the general contractual terms and conditions. There are no further costs for the lessee, provided there is sufficient insurance cover.

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A down payment of up to a maximum of 50% of the purchase price can be made on your lease. After the assessment of creditworthiness, BANK-now may require a down payment from you to improve your creditworthiness. A down payment has a positive effect on the monthly lease payment. There is no need to pay a deposit.

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You can assign the vehicle you finance through LEASE-now to yourself and to third parties. Third parties are defined as spouses and family members who live in the same household and are at least 20 years old. 

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FAQs on the topic of security

By law, a loan cannot be paid out until after a 14-day waiting period in Switzerland. Thanks to the repayment option included in the CREDIT-now security package, you have a further ten days after the loan has been paid out to back out of the agreement. You can repay your loan in these ten days without any costs or fees. All you need to do is call 0800 40 40 42.

Show answer

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All agreements include the option of setting a reminder stop. This means you pause for one month and then pay two installments at the end of the following month (see security package). With certain loan agreements (CREDIT-now, excluding loans granted as part of the millions promotion), you have the option of postponing two installments free of charge during the term of the agreement. This means that you can suspend the installment payment in your preferred month. The agreement is extended by one month as a result. If your agreement includes this option and you would like to take advantage of it, call us at least five days before the end of the month.
If your loan agreement does not include an option for payment deferral, you still have the option of a postponement. Deferral of payment costs CHF 50 and interest on arrears will be charged until repayment. It is important to note that the term of the agreement is not extended. This means that you would need to pay the outstanding installment within the remaining term, but at the latest together with the last installment.
You can use the contact form to request installment postponement and deferral of payment.

Show answer

Hide answer

As a loan provider, we have a great responsibility toward you and society. We rise to this responsibility by valuing personal consultations, so that we can address your needs and options and resolve any uncertainties. We take our time to answer your questions and explain possible risks in advance. The thorough credit or solvency check we carry out when you apply (within the scope of the Swiss Consumer Credit Act, CCA) ensures that you can afford the loan. It is therefore entirely in your interest for the credit approval process to be handled with care.
(Information leaflet from the KFS [Swiss Consumer Finance Association] on responsible lending and possible risks in the event of misfortune for the borrower)

 

Show answer

Hide answer

The ZEK is an information center for the personal loan, leasing, and credit business. The ZEK database stores information on the borrower (e.g. name, date of birth, marital status) as well as information on credit applications and credit agreements. Only ZEK members have access to the ZEK data.

However, you can request an extract of your personal information free of charge if you want to know what information is stored about you by the ZEK. You can find out how to do this on the ZEK website (www.zek.ch) under "Einträge zu meiner Person" [Entries about me].

It is also possible to delete an entry if it is incorrect. You can find further information about this under "Löschung falscher Daten" [Deletion of incorrect information] on the ZEK website (www.zek.ch)

Show answer

Hide answer

Loan installments are already insured free of charge in the event of death with all financing solutions from CREDIT-now. In addition, interest and installment payments can be insured against involuntary unemployment and incapacity to work for a fee. Detailed information can be found in the general contractual terms and conditions in the event of death and the general insurance terms and conditions in the event of incapacity to work and involuntary unemployment. We would be happy to answer any questions and clarify any uncertainties you may have via telephone at 0800 40 40 42.

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In the case of an ongoing agreement, it is no longer possible to take out payment protection at a later date. However, you always have the option of taking out income protection. You can apply for this online here. You can find further information on our website under Products/Insurance, or submit the contact form to arrange a personal consultation.

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FAQs about contingencies

All agreements include the option of setting a reminder stop. This means you pause for one month and then pay two installments at the end of the following month (see security package). With certain loan agreements (CREDIT-now, excluding loans granted as part of the millions promotion), you have the option of postponing two installments free of charge during the term of the agreement. This means that you can suspend the installment payment in your preferred month. The agreement is extended by one month as a result. If your agreement includes this option and you would like to take advantage of it, call us at least five days before the end of the month.
If your loan agreement does not include an option for payment deferral, you still have the option of a postponement. Deferral of payment costs CHF 50 and interest on arrears will be charged until repayment. It is important to note that the term of the agreement is not extended. This means that you would need to pay the outstanding installment within the remaining term, but at the latest together with the last installment.
You can use the contact form to request installment postponement and deferral of payment.

Show answer

Hide answer

If you have a loan with BANK-now and become unemployed, call us immediately at 0800 40 40 42. We will report the claim to the insurance company so that they can review your case. We will also discuss the next steps with you.

Please note that all claims in connection with insurance benefits are made directly to the insurance company and not to BANK-now and that, despite the occurrence of the insured event you remain obligated to pay the monthly installments in accordance with the contractual provisions until the insurance company effectively takes over payment of the installments. The occurrence of the insured event does not affect the contractual obligations under the loan agreement.

Show answer

Hide answer

It is possible to pay a higher amount than the defined installment in order to repay the loan early; you may do so at any time without incurring any financial penalties. Your loan interest will be calculated on the outstanding loan balance in each case. 

Show answer

Hide answer

As a loan provider, we have a great responsibility toward you and society. We rise to this responsibility by valuing personal consultations, so that we can address your needs and options and resolve any uncertainties. We take our time to answer your questions and explain possible risks in advance. The thorough credit or solvency check we carry out when you apply (within the scope of the Swiss Consumer Credit Act, CCA) ensures that you can afford the loan. It is therefore entirely in your interest for the credit approval process to be handled with care.
(Information leaflet from the KFS [Swiss Consumer Finance Association] on responsible lending and possible risks in the event of misfortune for the borrower)

 

Show answer

Hide answer

The ZEK is an information center for the personal loan, leasing, and credit business. The ZEK database stores information on the borrower (e.g. name, date of birth, marital status) as well as information on credit applications and credit agreements. Only ZEK members have access to the ZEK data.

However, you can request an extract of your personal information free of charge if you want to know what information is stored about you by the ZEK. You can find out how to do this on the ZEK website (www.zek.ch) under "Einträge zu meiner Person" [Entries about me].

It is also possible to delete an entry if it is incorrect. You can find further information about this under "Löschung falscher Daten" [Deletion of incorrect information] on the ZEK website (www.zek.ch)

Show answer

Hide answer

Loan installments are already insured free of charge in the event of death with all financing solutions from CREDIT-now. In addition, interest and installment payments can be insured against involuntary unemployment and incapacity to work for a fee. Detailed information can be found in the general contractual terms and conditions in the event of death and the general insurance terms and conditions in the event of incapacity to work and involuntary unemployment. We would be happy to answer any questions and clarify any uncertainties you may have via telephone at 0800 40 40 42.

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In the case of an ongoing agreement, it is no longer possible to take out payment protection at a later date. However, you always have the option of taking out income protection. You can apply for this online here. You can find further information on our website under Products/Insurance, or submit the contact form to arrange a personal consultation.

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In the event of the total loss or the theft of your leased vehicle, please notify us immediately by calling 0800 40 40 43. Your lease agreement will then be terminated. A final invoice will follow in accordance with the general contractual terms and conditions. There are no further costs for the lessee, provided there is sufficient insurance cover.

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Contact

For credit questions

0800 40 40 42

Calls are free of charge from Switzerland

Monday to Friday, 08:00 to 18:00

Monday to Friday, 08:00 to 18:00

For leasing questions

0800 40 40 43

Calls are free of charge from Switzerland

Monday to Friday, 08:00 to 18:00

Monday to Friday, 08:00 to 18:00

Schedule a free callback or write to us using the contact form.

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