Wie können wir How can we assist you?

You can apply for a loan online at bank-now.ch. If you have any questions about the application process, we will also be happy to advise you in person at a local BANK-now branch.

All agreements include the option of setting a reminder stop. This means you pause for one month and then pay two installments at the end of the following month.

With certain loan agreements (CREDIT-now, excluding loans granted as part of the millions promotion), you have the option of postponing two installments free of charge during the term of the agreement. This means that you can suspend the installment payment in your preferred month. The agreement is extended by one month as a result. If your agreement includes this option and you would like to take advantage of it, call us at least five days before the end of the month.

If your loan agreement does not include an option for payment deferral, you still have the option of a postponement. Deferral of payment costs CHF 50 and interest on arrears will be charged until repayment. It is important to note that the term of the agreement is not extended. This means that you would need to pay the outstanding installment within the remaining term, but at the latest together with the last installment. You can use the contact form to request installment postponement and deferral of payment.

Change of address in Switzerland

Please inform us of your address change preferably by phone:

• For credit customers: 0800 40 40 42 (toll-free)
• For leasing customers: 0800 40 40 43 (toll-free)

Alternatively, you can send us your new address details in writing with your original signature to the following address: BANK-now Ltd., P.O. Box, CH-8810 Horgen.

Note: Please state your old and new address with start date and, if possible, also your contract number.

Moving abroad

If you move abroad, you must settle any remaining debt in full in addition to notifying us of your change of address. You can contact us by phone at +41 58 900 51 66 if you have any questions about moving abroad.