Take out a loan – online or in person

By email, phone, or at a branch – BANK-now offers credit advice and loan agreements through a variety of channels. Read on to find out how easy it is to contact us.
Financing and advice
That's what really matters.
  • Our Customer Care Team can be reached at 0800 40 40 42 from Monday to Friday between 08:00 and 18:00.

  • Want to apply for a loan online? It's easy with the online credit application.

  • From St. Gallen, to Lugano and Geneva: Find your local BANK-now branch and arrange a personal consultation.

  • In this blog article, we outline the benefits of the various channels.

Take out a loan – online or in person

People's needs when making a credit application are as varied as the range of loans available. The process begins as soon as you contact us. BANK-now is wherever its clients are, whether that's online, on the phone, or right there in the branch. And in large numbers. BANK-now currently has more than 80 credit advisors throughout Switzerland. They understand their clients because they are experienced, professional, and speak over 15 languages between them.

Are you looking to take out a loan or port an existing loan? Or perhaps you have questions about an existing credit contract or leasing agreement? Contact us for a free, no-obligation consultation via the channels outlined below.

Personalized credit advice at a branch

Applying for and taking out a loan requires trust, discretion, and careful planning. With that in mind, BANK-now is represented in all areas of Switzerland. As a result, our clients benefit from short lines of communication and trusted finance partners – the advisor who manages your loan agreement process will be your contact throughout the repayment term. Visit us at your local branch for a no-obligation personal consultation. There's no need to make an appointment in advance, but doing so could reduce the wait time. You can find details of all branches and their telephone numbers here


BANK-now Customer Care Team

Want to find information quickly, without wasting lots of time? Call our Customer Care Team, who will be happy to help. For questions about loans call 0800 40 40 42 and for questions about leasing call 0800 40 40 43. All calls from Switzerland are toll free. The two teams are available from Monday to Friday between 08:00 and 18:00. If you call outside of these times you can easily arrange a call back via our home page.


Online contact form

Select the matter you would like to discuss, provide your contact details, and a BANK-now advisor will call you back soon. Our online contact form really couldn't be easier.

Applying for a loan online

Use our electronic credit calculator to easily calculate the loan amount and then fill out your credit application online.

You will receive a credit decision from us within one working day once we have carefully reviewed the information and documents submitted with your application and carried out a solvency check.

Once the solvency check has been successfully carried out, the loan amount will be paid directly into your account immediately after the statutory waiting period of 14 days.


Do you have a specific question about loans, leasing, collateral, or unforeseen issues? We answer some frequently asked questions about loans and leasing here.

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We will be happy to advise you on the phone
Call us or arrange a free callback.
0800 40 40 42
Calls are free of charge from Switzerland
Come in for a personal consultation.
Visit us at a branch near you.
Further articles
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For credit questions

0800 40 40 42

Calls are free of charge from Switzerland

Monday to Friday, 08:00 to 18:00

Monday to Friday, 08:00 to 18:00

For leasing questions

0800 40 40 43

Calls are free of charge from Switzerland

Monday to Friday, 08:00 to 18:00

Monday to Friday, 08:00 to 18:00

Schedule a free callback or write to us using the contact form.

Schedule a callback Contact form
Schedule an appointment

Visit us at a branch near you. We will be happy to advise you.

Schedule an appointment
Find a branch

We are nearby and happy to advise you.

Find a branch
Frequently Asked Questions

Do you have any questions? You may find the answer in our FAQ section.

All questions and answers

Interesting and practical information from the world of finance and credit.